Andika2 hours ago
★★★★★
Great iced milk coffee, comfy place to work. Fast wifi.
Draft reply✓ Reply from the owner
Thank you, Andika! Glad our place works well for you. See you next time.
Example · AI agent
Every review answered, complaints reach the owner
The assistant reads new Google Maps reviews and drafts replies in your business's tone. Reviews with a complaint are flagged to the owner, with the order details. Replies are only posted after the owner approves.
All examplesSteps
- 01New reviewsThree new reviews come in: 5, 3, and 1 star.
- 02Replies draftedEach review gets a draft reply that fits what it says.
- 03Complaint flaggedThe 1-star review is flagged to the owner with the order details.
- 04Owner checksThe owner adds an offer to replace the order and approves.
- 05Replies postedAll three replies are posted on Google Maps.
Sample data
Google Maps · Kedai Kopi Rasa
Maya5 hours ago
★★★☆☆
Tastes fine, but at lunchtime I waited almost 25 minutes for my order.
Draft reply✓ Reply from the owner
Thank you for the feedback, Maya. Sorry for the long wait at lunchtime. We have passed this on to our kitchen team.
RudiYesterday
★☆☆☆☆
Ordered through a delivery app, the coffee was spilled and cold. My chat to the shop got no reply either.
Draft reply✓ Reply from the owner
We're sorry, Rudi, that your order arrived like that and that we didn't answer your chat.
We'd like to replace your order. Please send us the order number by chat and we'll reply today. (Added by the owner)
For the owner
1-star complaint from Rudi.
Context: delivery app order on 14 Oct at 13:40. The customer's chat came in at 14:05 and has no reply yet.
✓ 3 replies posted 09:40
Approved by Ms Sari
What stays with the owner
No reply goes up without approval. Complaints are never answered with promises you haven't agreed to.
Customer reviews often left unanswered?
Tell us about the work your team still does by hand. We reply within 1-2 working days.