Example · WhatsApp chatbot
WhatsApp orders that record themselves
Customers order by chat as usual. The assistant records the items, quantities, and address, checks stock, and prepares the invoice. The invoice is only sent, and stock only reduced, after staff approve.
All examplesSteps
- 01Message arrivesA customer writes an order on WhatsApp in their own words.
- 02Order recordedItems, quantities, address, and delivery time are taken from the chat.
- 03Stock checkThe order is matched against warehouse stock.
- 04Invoice draftedThe invoice and stock change are prepared, not yet applied.
- 05Staff approveStaff check the invoice and press approve.
- 06Invoice sentThe invoice goes to the customer and stock is reduced.
Sample data
Kedai Kopi RasaWhatsApp
Ms Sari
Hi, I'd like to order.09:14
Ms Sari
5 litres of iced milk coffee and 12 chocolate pull-apart breads. Deliver to Jl. Cihampelas 112, Bandung. Tomorrow morning ok?09:15
Thank you Ms Sari. Your order is recorded and invoice FK-0217 is attached here. Delivery tomorrow at 08:00.FK-0217.pdf
09:21
Taken from the chat
- Customer
- Ms Sari, Kedai Kopi Rasa
- Delivery
- Tomorrow morning
- Address
- Jl. Cihampelas 112, Bandung
Stock check
| Item | Ordered | Stock | |
|---|---|---|---|
| Milk coffee, 1 litre | 5 | 18→ 13 | ✓ Enough |
| Chocolate pull-apart bread | 12 | 40→ 28 | ✓ Enough |
Draft invoice FK-0217
- Milk coffee 1 litre, 5 x Rp85,000Rp425,000
- Chocolate bread, 12 x Rp18,000Rp216,000
- TotalRp641,000
Stock will be reduced once approved
✓ Invoice sent 09:21
Approved by Dimas. Stock now: Milk coffee, 1 litre 13, Chocolate pull-apart bread 28
What stays with your staff
No invoice is sent and no stock changes before staff approve. If stock is short or the order is unclear, the assistant asks your staff first.
Getting lots of orders on WhatsApp?
Tell us about the work your team still does by hand. We reply within 1-2 working days.