Example · AI assistant

Ask the SOP in chat, get the answer with its source

Staff ask in chat the way they would ask a colleague. The assistant searches your SOP documents and answers with the document and section name. If the answer isn't in the SOP, the question goes to a manager.

All examples

Steps

01Question comes inWarehouse staff ask about the return limit for damaged goods.
02SOP searchThe assistant looks for the relevant section in the SOP documents.
03Answer with sourceThe answer comes with the document name and section number.
04Outside the SOPA question about special pricing isn't covered by the SOP.
05Passed to a managerThe question goes to the head of sales with a short summary.

Sample data

SOP AssistantChat

Dimas, warehouse

A customer wants to return goods that arrived damaged. How many days do they have?

10:02

Returns of damaged goods are accepted up to 7 days after the goods are received. Ask the customer to send photos of the packaging and the goods.Source: Returns SOP, section 2.1

10:02

Dimas, warehouse

If a customer buys 500 pcs, can we give a special price?

10:05

Special pricing isn't covered in the SOP. I've passed this question to Ms Wulan, head of sales. She will reply in this chat.

10:05

SOP documents

Returns SOP
Shipping SOP
Product Warranty SOP
Goods Receiving SOP

Section 2.1, Return deadline
Returns due to damaged goods are accepted up to 7 (seven) days after the customer receives the goods, with photos of the packaging and goods.

Not found in the SOP: special pricing

Passed to Ms Wulan

Dimas asks whether a 500 pcs purchase can get a special price. The SOP has no rule on this.

If it isn't in the SOP, the assistant doesn't make it up

Answers come only from the documents you provide and always name the source. Questions outside the documents go to the person you choose.

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